Voxtelecom non existant customer service

I app**** for the R179 25gig Voxtelecom Wifi deal, application was smooth. But then, i started waiting for the device, on the way for delivery. Then a message that the delivery hit a snag. I was told it could take a week so i waited. Then i got messages that i used 50% of the data already.... I did not even have the device, nor was it activated. The courier company eventually called, they did not have my street adress only the suburb..... Received the device like 10 days later. Received the invoice, being charged for the time that i did not have the device nor was it activated. Called them, the lady said she will have the R55.29 reversed for the pro rata which i received text for even tho i had no device. I should only pay for the month coming the amount of R308. This i paid well in advance on the 23rd of November... Guess what, i get a suspension letter, for not paying the pro rata! Send numerous mails, tried calling. So right now, Vox must come get their device... Someone eventually called, and informed me that they processed my cancelation... People, customer service is not Vox's strong point. Today is the 7th of December, i guess this was the fastest anyone could sign up a new client and upset them to the point of losing the client due to bad service.. two weeks... Hopefully another service provider, of which we have lots of choice understand good customer service a little better.. Nobody bothered to go check where they messed up and appologise, no it is easier to action a cancelation. Philip Kuhn