Voxtelecom no show

I have reported my fibre, internet, to the home out of order on the 25th of February 2022. After numerous calls and three promises to send technicians to the house of which not once did they turn up or cancel the appointment. Going on for the third week without success. Have now put in for cancelation only to be informed this can only happen at the end of April. I must still pay for the service I am not receiving.