KM
Keletso M
1 reviews | Active since Nov 2022
04 Sept 2024, 19:52
Voxtelecom ****
Vox has the worst customer service, I ordered a SIM card and WiFi router on the 21st of August till this day I haven’t received my order. Worst part they don’t even communicate, I constantly have to call and get an update They are literally holding my money and not providing service or delivering. I received an order of dispatch for delivery for today(4th September) I haven’t received my order, is this how clients are treated! Give me my money back or provide and deliver my goods!!!
Helpful (0)
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Replies (2)
Vox Telecom's replyOfficial
04 Sept 2024, 20:38Good day, Keletso M
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Sept 2024, 20:38
Official
Good day, Keletso M
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Sept 2024, 11:09Good day, Keletso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Sept 2024, 11:09
Official
Good day, Keletso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox