Voxtelecom and Frogfoot

I haven’t had any internet connection since the morning of the 18th of November, I phoned on the 18th and they said they will escalate the problem and the connection should be restored later that evening. On the 19th November I phoned again and someone very rudely after being on hold for almost 30 minutes said they have sent an email and then cut me off when I asked what the problem was, I phoned back again and 22 minutes later someone told me they were busy with maintenance and connectivity should be restored on the 23rd November. My WiFi connection has since never been restored. I phoned on the 24th November and someone told me they will escalate the problem as I should have connectivity but I haven’t . I phoned again on the 24th November and they said that they will escalate the problem. My monthly payments are always on time and I have been with vox for two years now. My email service is also with vox but this problem is quite frustrating as some days I do work from home, and I’ve had to make use of mobile data which has been quite expensive.