Voxtelecom

What is the use of signing a contract if a company such as Voxtelecom is not going to stick to it? I signed up for one of their fibre deals, getting up and running in December. The contract stipulates two months free internet service, AND I signed for all debit orders to go off on the 26th of the month. I sent an email earlier in this week to Voxtelecom, indicating I need to change banking details with them, this was forwarded by Michelle to the accounts department, with the instruction someone must call me.

Last night, my connection was cut by Voxtelecom. They instituted a debit order for R91 against the closed account, which obviously did not go through, for end of January! On the 11th of ****ing January! Now you try and call customer care, and office hours are Monday to Friday 8h00 to 17h00. I am ****ed with them and will not recommend them to anyone going forward.