VOX/SADV pathetic migration

I am very disgruntled with the manner in which VOX-SADV have managed this migration. This is now the second problem I have encounters

Firstly the communication to customers has been pathetic.one can not send an email the day before of changes, I received an email stating that a router is being delivered a day before the router has been dispatched. This is unacceptable, I was not made aware that I needed a router in the first place.

Secondly, how can you request for my RICA yet you already have my banking details. I feel as if VOX or SADV are making decisions without informing clients.

Thirdly, I have asked for VOX to phone me once the migration is completely so I can change my package to the VOX package as I’m not happy to pay what I’m paying if it’s not what VOX is offering.

Lastly, my line has been down since the router has been dispatched and I’m wondering why this is. Yet again no communication is being given to me and this is pathetic and very in professional.