SN
Salomon N
1 reviews | Active since Nov 2018
05 Mar 2023, 11:47
Vox's service is bad
The service is very bad, we`ve been struggling with slow speed from their side for a long while now and had a few helpful vuma technicians attempt to help us, but there has been no help from Vox's side whatsoever, we pay for a 1GB line but only got 100mb now after Vuma's help we get 300mb but that is not what we're paying for, multiple calls have been logged to have Vox help us, but there's been no reply
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Mar 2023, 13:09Good day Salomon, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply05 Mar 2023, 13:09
Official
Good day Salomon, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
10 Mar 2023, 10:54 Good day Salomon lukas N
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the ONT was replaced by Vumatel.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the ONT was replaced by Vumatel.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply10 Mar 2023, 10:54
Official
Good day Salomon lukas N
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the ONT was replaced by Vumatel.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the ONT was replaced by Vumatel.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox