Vox's customer service hell - you will NEVER get help

I was a Vox customer from 2017 to 2019 (excellent service, changed due to price). I was happy to change back when I saw a very good 2022 black friday special they were running. Well, shame on me, it's now a telkom-level disaster Vox that I've signed up with! It is 2023 and I still don't have an internet connection. Their customer service is a NIGHTMARE. You're given a representative and woe on you if it's a bad one. There's no way for anyone else to help you, there's no managers/supervisors/team leads that you can contact. You are stuck, they respond to NOTHING. How terribly sad to see what's become of this company, I would never recommend them to anyone.