1 reviews | Active since Dec 2024
Vox’s ******** Charges and Complete Disregard for Customers
I am extremely dissatisfied with the service and billing practices of Vox Telecom.
A technician was sent to my house to resolve an internet issue caused by a previous Vox technician. I explained this to the new technician and refused to sign for the call-out fee, as the fault was clearly Vox’s responsibility.
Despite this, I was invoiced for the call-out fee and an additional amount. I have called and emailed Vox numerous times to dispute these charges, but I have only received automated replies and no resolution.
To avoid service disruption, I paid the additional amount under protest. However, Vox has now debited the same amount from my account again—charging me twice for a disputed fee. I never authorised this higher debit, and the lack of response from Vox is unacceptable.
There is no way to escalate the matter. Even the technician refused to contact his manager when I raised the issue. Vox is completely unresponsive to emails and calls, and I am left with no resolution or recourse.
Vox must take responsibility for their errors and improve their customer service.
This experience has been frustrating and it is disappointing that the company has all the power and none of the responsibility to their customers.
Thank you for your query.
Kindly note that the details of your query has been sent to our onsite support team to investigate and assist
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our onsite support team to investigate and assist
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
After posting my initial review on Hello Peter, I received a call from Vox requesting more details about my complaint. I explained the sequence of events, and the representative assured me that the issue would be escalated and my refund processed. She confirmed that Amy in the refunds department was handling my case and said I could expect an update or refund soon. Shortly after, I received an email from Ruth, a service manager, who confirmed that Vox had reviewed the original call with their technician. Ruth acknowledged that Vox’s technician disabled the 5G and later re-enabled it but concluded that Vox was not at fault for the issues I experienced. This response was highly disappointing, as it directly contradicts the facts. I rep**** to Ruth on the same day, questioning this outcome and highlighting the unjustified charges, including a duplicate payment. To date, I have received no response from her or any further update regarding my refund. It is unacceptable that the only action I received from Vox was prompted by my initial review. Their failure to address this matter promptly and take accountability for their actions is disappointing. This experience has highlighted significant shortcomings in their service and follow-through.
After posting my initial review on Hello Peter, I received a call from Vox requesting more details about my complaint. I explained the sequence of events, and the representative assured me that the issue would be escalated and my refund processed. She confirmed that Amy in the refunds department was handling my case and said I could expect an update or refund soon. Shortly after, I received an email from Ruth, a service manager, who confirmed that Vox had reviewed the original call with their technician. Ruth acknowledged that Vox’s technician disabled the 5G and later re-enabled it but concluded that Vox was not at fault for the issues I experienced. This response was highly disappointing, as it directly contradicts the facts. I rep**** to Ruth on the same day, questioning this outcome and highlighting the unjustified charges, including a duplicate payment. To date, I have received no response from her or any further update regarding my refund. It is unacceptable that the only action I received from Vox was prompted by my initial review. Their failure to address this matter promptly and take accountability for their actions is disappointing. This experience has highlighted significant shortcomings in their service and follow-through.