Vox/Octotel worst than Telkom

I'm not even sure why I am writing this as they clearly do not read or care about customer feedback. However for the people who are thinking of making use of Vox and Octotel should have a read.

I was applying for a DSL line when they told me Fibre is being installed in my area as we speak, the process would take 1-2 months, so I accepted the Fibre rather than DSL as it has about the same turn around.

2 and a half months later I started asking question about the time frame to which I go the same generic email response every time: They are waiting for Octotel and then they simply stopped replying to me.

Finally another 2 months later Octotel installs the line into the house and tells me 2 weeks before it is active. 4 weeks later after another bunch of unanswered emails they advise me that the line is active and fully running, this happen on a Thursday.

At this point you would think seeing as this has taken way more than the quoted time they would send someone out that day or the next for the router installation, they did not. I waiting until Monday(today).

They arrived this morning, took about 5 minutes to setup the router and then I was told the line is faulty and so the waiting begins again.

I work in the IT field and never in my wildest dreams did I think a company would be able to do worse than Telkom. I stand corrected.

I will make it a small life mission to spread to word to every ISP forum site, review, blog I can.