Vox/metrofibre pathetic service -Cancel immediately

I have requested to drop a speed on my line for the current month. I’ve been with Vox via Metrofibre over a year. As soon as I ask to drop speed they disconnected my line.

I have paid the service for the full month but they can’t just resolve or reconnect me.

A technician from Metrofibre was sent to activate my line and I was told It should be up and running in 2hours and here seating 4hours later no connection.

I have been given over 5 reference number other tickets are closed and everytime I call them I m told they will escalate it. 10 days later I don’t have connection , I need to find alternative means to get proper connection while I have a service that I am paying this is pathetic service .