Vox....Fibre to the home....abyssmal
Possibly the biggest mistake I have made ever. Signed up for a 25/25mbps fibre connection after 3 years with openserve via Tech 5 previously the service on a 10/10 connection was 1000% mor ereliable and faster At peak times as in this evening i have just got 6.86/16.5 on a 25/25 line.......its consitently atrocious...yet they demand a penalty if you leave early, even though they cannot and do not provide the service as per the contract. 6 months in and the debit order is still not in place...
use anyone but VOX..........rating 0/10
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Replies (2)
Vox Telecom's replyOfficial
24 Mar 2022, 20:10Good day Joshua C, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to the account holder soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply24 Mar 2022, 20:10
Official
Good day Joshua C, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to the account holder soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
31 Mar 2022, 10:15Good day Joshua C
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues was resolved after the router has been reconfigured
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues was resolved after the router has been reconfigured
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply31 Mar 2022, 10:15
Official
Good day Joshua C
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues was resolved after the router has been reconfigured
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues was resolved after the router has been reconfigured
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox