1 reviews | Active since Jan 2023
VOX/DSL - The worst I've seen
Now that I read the other complaints about VOX, I now KNOW I've made a mistake going with them. I moved my family from PE to Durban on the 4th Feb. I had booked a fibre line on the 13th Jan for 1 Feb activation. 16th Jan the techs arrived and installed the house connection. All good I thought. VOX only delivered the router on the 16th Feb. To make matters worse, the router they delivered can only be connected to when you stand next to it and their answer is that I must buy/hire range extenders, a budget I dont have. The worst part is no one will help me sort this. They just dont care. My kids on-line school and havent been able to work since leaving PE. VOX make you use only their equipment and nothing else. Thats against the CPA in every way. Now i see Im going to have a nightmare cancelling this....
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Yes thank you for attending to the issues on my brand new router. Maybe it was a co-incidence but I had more action from Vox after my post above than with my emails and phone calls...just saying.
All your technicians did was to increase the range of the router that they had previously throttled in order to force us to purchase YOUR, and yours only, range extenders.
Miraculously I now have wifi coverage throughout my house without a range extender. And an extra bonus is that all my devices can now connect too.
As happy my family and I are now that we are finally connected, I do hope that Vox changes the way it treats its customers and stops trying to fleece them at every turn.
I hope this creates an awareness for other Vox users now so that they can get the service that they are paying for as well.
Kind Regards
Yes thank you for attending to the issues on my brand new router. Maybe it was a co-incidence but I had more action from Vox after my post above than with my emails and phone calls...just saying.
All your technicians did was to increase the range of the router that they had previously throttled in order to force us to purchase YOUR, and yours only, range extenders.
Miraculously I now have wifi coverage throughout my house without a range extender. And an extra bonus is that all my devices can now connect too.
As happy my family and I are now that we are finally connected, I do hope that Vox changes the way it treats its customers and stops trying to fleece them at every turn.
I hope this creates an awareness for other Vox users now so that they can get the service that they are paying for as well.
Kind Regards