LB
Louie B
1 reviews | Active since Dec 2023
21 Sept 2024, 12:28
VOX***9 SEND ME A TECH ASAP!
VOX***9 Please see ticket number. I've been sending mails and calls and no technician yet. Did trouble shooting with vox coordinator and they confirmed thech need to be despated. Paying for a 50/50 line and getting 20/30. I did numerous speed tests with coordinator. She did something on system. It's not better it's worse! I can't watch TV without lagging every 10 min. Send a technician ASAP! Or I will cancel. I begged you in my mails and nothing yet! This review will stay until my line issue is resolved. I have 2 phones and 1 TV connected only and get this slow lagging speed!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
21 Sept 2024, 13:07 Good day, Louie B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply21 Sept 2024, 13:07
Official
Good day, Louie B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
25 Sept 2024, 14:05 Good day, Louie B
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply25 Sept 2024, 14:05
Official
Good day, Louie B
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox