MM
Malekwa M
1 reviews | Active since Jan 2019
27 Nov 2023, 14:35
VOX***4hrs (6 days) without internet
I logged a ticket on 22 November with 72hrs turnaround time, on the 23rd my ticket was closed as Outage in the area on the 26th I got another response of resolved but my internet was still down. 26th I was given another 72hrs turnaround time. I have never received any calls, or a technician visit my home to test the router or anything no SMS i have to call, SMS and WhatsApp them to follow up my ticket. 6 days,144hrs without internet in 2023. Why??
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Replies (2)
Vox Telecom's replyOfficial
27 Nov 2023, 15:27Good day Malekwa
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provider, Vumatel Reference: REF:#ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provider, Vumatel Reference: REF:#ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply27 Nov 2023, 15:27
Official
Good day Malekwa
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provider, Vumatel Reference: REF:#ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provider, Vumatel Reference: REF:#ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
30 Nov 2023, 10:04Good day, Malekwa
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply30 Nov 2023, 10:04
Official
Good day, Malekwa
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox