LM
Leeveshni M
1 reviews | Active since Aug 2013
28 Apr 2020, 11:13
VOX***3
Worst experience ever, Still have a line I am unable to use, Received a bill when the offered 1 or two months free service, note the line is not even two weeks old. Spoken to more people than I can count and every time I have to repeat, explain, troubleshoot. Multiple excuses for the unstable link and no valid solutions. Just over this and would rather cancel and get a better provider. They pass the problem between Vuma and Vox and are ready to talk about call out fee's that they want me to pay for when their services do not work. I am so tired and frustrated. Like I requested many times before, If you cannot provide me with a stable line, Remove your equipment and let me find a decent provider.
Helpful (0)
Replies (1)0
Replies (1)LM
Leeveshni M's updateReviewer Update
04 May 2020, 10:03I would like to cancel the fibre line. Please note that since installation on the 14th of April, the line has not worked. I have tested and retested and I just cannot have an ISP that doesn’t deliver. You guys have given me excuse after excuse and still nothing, None of your support or technicians can resolve the problem. The line works perfectly at night and over weekends but doesn’t when we actually need it during working hours. Remember when I took this line, the account manager was like “Call me for any issues?” Since this emailing him on the 21st of April, He did nothing to assist me! Also note that I will not accept any cancellation fees as Vox as an ISP cannot provide me with service I have already been charged for despite offering the first month free!
LM
Leeveshni M's update04 May 2020, 10:03
Reviewer Update
I would like to cancel the fibre line. Please note that since installation on the 14th of April, the line has not worked. I have tested and retested and I just cannot have an ISP that doesn’t deliver. You guys have given me excuse after excuse and still nothing, None of your support or technicians can resolve the problem. The line works perfectly at night and over weekends but doesn’t when we actually need it during working hours. Remember when I took this line, the account manager was like “Call me for any issues?” Since this emailing him on the 21st of April, He did nothing to assist me! Also note that I will not accept any cancellation fees as Vox as an ISP cannot provide me with service I have already been charged for despite offering the first month free!