Vox zero communication

Good day

We have been, unsuccessfully, trying to reach Vox for the whole day.

We are experiencing a multitude of issues with our fibre line.

This has been logged as a ticket(s) but we haven't received any positive outcome yet.

We have been having multiple days where our internet has been completely off for hours at end of where our 100gb line speed dips to 5mpbs at times between 18:00 - 22:00 weekdays and sometimes now over the weekends as well at all times of the day.

This is completely unacceptable and we have voiced our concerns regarding this matter.

This directly impacts our income stream due to business related matters that can not be attended to because of this.

We have had this line for more than a year, and recently moved from Home Connect to Vox in the hopes that this matter would be resolved thinking it was a service provider issue but now we have the same and added issues compounded.

We can not reach anyone at the offices on the numbers provided trying to phone for 30min or more and no one picks up the phone at all.

Please respond urgently

Regards Warren Basson ***