SW
Sarah W

1 reviews | Active since Jan 2023

19 Jan 2023, 14:49

Vox you're ruining my career.

I am so disappointed in the service I've received. I as a streamer with an international audience can't even stream properly anymore because of the issues I have had. This gas affected my income for the month of January and how am I meant to pay you for a service that I've barely had working. When I opened this account I January it took 10 days for you guys to just activate my Fibre line. And now om sitting for another extra 2 days unable to stream, because vuma accidentally canceled my account. It does not take 2 days to just fix something so simple.

I have also spent about R500 on airtime, because I've been put on hold for hours. I've called you guys multiple times a day, with 0 feedback and no one ever calls me back.

I have tweeted countless of times about the poor service I've received and you'd think Vox would be worried about someone complaining lack of service to the south African gaming community would make them want to rectify the issue promptly, but no.

Should I remind Vox that majority of my followers are gamers that rely on services like theirs? Because I always used to recommend them to all of the gamers in the community and I've had so many sign up with you guys because I've recommend you before. But now here I sit unable to do my job, unable to buy more airtime to just be put on hold. And how on earth am I meant to pay you at the end of January If I can't even make money??

I also have sponsors and my esports organisation that are extremely unhappy because of the lack of streams that I've been able to put put. Please I beg, I have been so nice during this whole situation, but this is bringing me to my knees. I need to be able to work!!

0
Replies (3)
Vox Telecom
Vox Telecom's reply19 Jan 2023, 16:01
Official
Good day, Sarah W
 
Thank you for your review. 
 
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 

We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
SW
Sarah W's update05 Feb 2023, 13:00
Reviewer Update
I'm still having issues with my wifi. Had no wifi on Friday, and again no wifi today!!! I'm meant to be playing in a tournament today, but I can't!!! My wifi connection was dropping all week affecting my streams. This is honestly ridiculous.

Vox Telecom
Vox Telecom's reply05 Feb 2023, 15:38
Official
Good day Sarah W,   Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team.  We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 
Vox