Vox - you won't see me again.

My experience with Vox went from useless to abysmal. I inherited this service provider with the house. I was supposed to have 1 gig up/1gig down. This almost never happened. Time and again I had a tussle with Vox when I did not have even 10% of this. Just when it seemed we understood each other, Vox increased the fee by around 40%, and I decided to give them the boot. Even after I told Vox I will be cancelling, no attempt to offer a different package with better costing. Then they seemingly became vindictive. Although their cancellation letter says cancellation is effective April 1, for an unknown reason they are still holding the line until April 5, making it impossible for the new ISP to connect me, leaving me without internet. So- not only do I see Vox as not trustworthy on their offerings, but vindictive and clearly contravening their own agreed terms!