Vox - you got me for a second time. unbelievable.

Dear VOX..... we meet again, you probably dont care anyway, but we are going to do this.

I advised I was moving premises, and the team at VOX was on fire, everything was sorted out in double quick time in terms of new hardware, new line, etc,etc, within the stipulated notice period as advised by VOX policy. No problem there at all, actually 5 stars for that service.

The problem however, a month later is getting this line actually working.

After numerous phoncalls to try and self install the mikrotik, after numerous emails with 3 different VOX resources containing photos of the equipment with all the little lights and serial numbers and a 100 million resets. Still nothing.

Vox technician eventually comes out, spends 2 hours trying to figure this out with frogfoot......still no go eventhough everything is fine on both ends.

Vox blames frogfoot.

Frogfoot technical team comes out.....only to find that with all the phonecalls, emails, photos... they have been given incorrect information from VOX.

End of the day, VOX still hasnt cancelled the old line, which you were supposed to. Everything is still pointing to the old line and not the new one.

In a month of going backwards and forwards to try and get this sorted out....nobody at VOX could determine that once the old line is cancelled the new one will be active?

When I took out my first line with Vox I had the same **** experience that the line was inactive for a month due to Vox incompetence....reported it eventually to social media and hoped things would have changed. Apparently nothing has changed and the same *** after sales service is being dished out, again, VOX senior leadership, are you not ashamed to represent that brand knowing how incompotent you actually are?

Let me hold back payment for the month of no service, and your collections and legal team will suddenly be more competent than SARS to get the money.

Congratulations on another unhappy client, for the second time, stuck in the middle while you try to figure out what day of the week it is.

Unbelievable.