VOX you are letting yourself down. PATHETIC basic service.

What must we as customers do to just get the very basic service from you? Because I receive ZERO service from you. A deduction was made from my company's bank account and I emailed *** on 1 January to ask a simple question..... what the deduction was for? Yesterday a WEEK later I received an email from you that the ticket is closed..... yet you have not answered my VERY SIMPLE question. If you did answer then you must please send me proof because it WAS NOT received by Microsoft Outlook.... also not in the junkmail. So if you cannot even handle the very simplest of queries then I wonder how you treat clients with much bigger queries?