MF
Marina Fouché

1 reviews | Active since Jun 2020

23 Feb 2025, 19:29

Vox you are just a number but no service

Sooo... Here we go again. Vox oh Vox. First it was installation, then payment and now network?

To be honest I am GATVOL at this point and rather want their product removed from my premises. After holding a call line for 40min. They gave me someone that is *********** of actually helping me with my problem. Hallo I don't have signal and if I do get signal, it's 5.56ms for a 60mps up and down. After how many restarts still nothing. So after a almost month everything ran smoothly, last night nothing picks up even try watching TV. I am this close to rather canceling their pathetic service and go with a better service provider. Because at VOX u are just a number. Want your money but no help. For 3 months I just had terrible service and can't enjoy a service I want. Pitty.... Guys please be careful because so far we just had terrible service from them.

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Replies (2)
Vox Telecom
Vox Telecom's reply23 Feb 2025, 20:03
Official
Good day Marina F,

Thank you for your enquiry. We appreciate your patience as we investigate this matter further. 

Your enquiry has been escalated to our Support team, and we will provide you with feedback as soon as possible.

Please note that we will communicate with you directly via our official company channels, as listed on our website. 

Thank you for your understanding.

Kind Regards,

Vox
Vox Telecom
Vox Telecom's reply26 Feb 2025, 14:17
Official
Good day Marina F,
 
Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation from our onsite support team assisted accordingly. 

 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox