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peter S

1 reviews | Active since Feb 2019

18 May 2022, 08:03

Vox worste Techical Suppirt

I've had the worst week with Vox Technical Support. I had no internet for 4 days. After numerous calls with them i was promised my calls will be returned. Up until to day only 2 agents called me back. I've been struggling znd had people come out and still no internet. If I don't work i don't get paid. Since signing up with Vox I've had problems. I pay my account every month however i get no fibre for it. I used large amounts of personal data as i can never connect. This is the final straw. I can't hzndle this bad service anymore

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Replies (4)
Vox Telecom
Vox Telecom's reply18 May 2022, 09:13
Official
Good day,  Peter S 

 Thank you for your review. 

 Kindly note that we received confirmation that our  On - Site support team is currently scheduled to assist at your premises. 

 We will provide feedback to  you soonest. 

 Kind Regards, 
 Vox 
pS
peter S's update18 May 2022, 09:59
Reviewer Update
Thanks for the reply but how does it help me from not working for 4 days. If you checks your records this has been an ongoing issue. Not 1 phone call to apologize. Only thing i get is promises someone will call and sorry your package don't allow compensations. No one has the decency to call me back. The only good thing that came out is the onsite guy Ricko that has been more than helpful. Check all phone calls and promises i will be called. You leave your number to be called back as soon as you are in front of queue and they call u back the next day. Only thing you hear the agent say is i understand
Vox Telecom
Vox Telecom's reply24 May 2022, 11:17
Official
Good day, Peter S

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox

pS
peter S's update24 May 2022, 17:35
Reviewer Update
I never had internet for the entire month. I had more problems yet i get a bill for the whole month. So whose gonna reimburse me for all mobile data and pay i lost during this time