Vox :Worst Service Provider

Bad service. Fibre was installed but never activated. They debited my account even though I had not used their service. They are still sending me invoices to pay even though I've sent countless emails requesting them to activate their service. Everytime I call their call centre, the call gets cut off while waiting for a consultant. They have the worst call centre ever. They never respond to any emails. Even last night, they send me an envoice to pay to reconnect me. But I've never even used their service. I'm really not happy with Vox Telecom