VOX worst service ever

Been without internet 4 days now. Ticket were opened on day one...day two morning I were told that a technician will contact me...end of day 4 I phoned again and were told that "my ticket" are still open but that a technician were allocated to tend to my problem. This now 4 days and every time I must phoned not once did VOX initiate a call to me. Worst service ever to a paying customer. After many phone calls I EVENTUALLY got to customer complains and no one answered the phone and I could not a message because the mail box were full!!!!....of course full of complains! Even the Manager of the Tech Dept did not answered his phone, I were told that by a lady who tried to help me....answering service said leave a message I did.....this were 5 hours ago....again no one returned my call! Thank YOU VOX you guys are really helping me running my business from home.