AC
Amorie C
1 reviews | Active since May 2022
24 May 2022, 17:35
Vox - Worst service award winners!
Worst service I have ever encountered and then they dare to invoice you for services not even received. After waiting a month for their blame game towards Vodacom to get cleared up, I was fedup and canceled my order with Vox, had to do it twice actually WITHOUT SUCCESS. I took out the fibre with Vodacom directly, hassle free and only took them about 3 days sorted. Now today I receive an invoice and statement for over R2000... For what, services that I never even received!!! No thank you Vox, please write it off as bad debt, because I will take the same effort and time you did to NOT even give fibre of service.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
24 May 2022, 18:28Good day, Amorie C
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 May 2022, 18:28
Official
Good day, Amorie C
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Jun 2022, 11:56Good day, Amorie C
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Jun 2022, 11:56
Official
Good day, Amorie C
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox