LS
Lynnwood S
1 reviews | Active since Jan 2017
16 Apr 2023, 17:19
Vox worst of the worst
I waited 7 days for a router to be delivered. After 2 days of fighting I eventually received. And then guess what it's not working. Now it's 3 days and waiting for a technician to come out to fix it. Worse service provider ever. Zero stars . 2 thumbs down
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
16 Apr 2023, 17:48Dear Lynnwood S
We have confirmation that on Date: 14/Apr/2023 at 15:28PM
You accepted: VOX Install job scheduled for Mon Apr 17, 2023 - 3pm - 3:30pm
We will be contacted soon to assist with the resolution of your complaint.
Kindly note that the On-site techs working hours are Mon-Fri 8AM - 5PM
Your reference remains VOX***8
Kind Regards
Vox
We have confirmation that on Date: 14/Apr/2023 at 15:28PM
You accepted: VOX Install job scheduled for Mon Apr 17, 2023 - 3pm - 3:30pm
We will be contacted soon to assist with the resolution of your complaint.
Kindly note that the On-site techs working hours are Mon-Fri 8AM - 5PM
Your reference remains VOX***8
Kind Regards
Vox
Vox Telecom's reply16 Apr 2023, 17:48
Official
Dear Lynnwood S
We have confirmation that on Date: 14/Apr/2023 at 15:28PM
You accepted: VOX Install job scheduled for Mon Apr 17, 2023 - 3pm - 3:30pm
We will be contacted soon to assist with the resolution of your complaint.
Kindly note that the On-site techs working hours are Mon-Fri 8AM - 5PM
Your reference remains VOX***8
Kind Regards
Vox
We have confirmation that on Date: 14/Apr/2023 at 15:28PM
You accepted: VOX Install job scheduled for Mon Apr 17, 2023 - 3pm - 3:30pm
We will be contacted soon to assist with the resolution of your complaint.
Kindly note that the On-site techs working hours are Mon-Fri 8AM - 5PM
Your reference remains VOX***8
Kind Regards
Vox
LS
Lynnwood S's updateReviewer Update
16 Apr 2023, 17:54Why must I wait until 3pm. The inconvenience and financial impact has been tremendous. Please get your techs here at 8am.
LS
Lynnwood S's update16 Apr 2023, 17:54
Reviewer Update
Why must I wait until 3pm. The inconvenience and financial impact has been tremendous. Please get your techs here at 8am.
Vox Telecom's replyOfficial
16 Apr 2023, 18:15Good day,
This will depend on tech rosters, schedules and availability.
We will, However communicate your request to the department.
Regards
Vox
This will depend on tech rosters, schedules and availability.
We will, However communicate your request to the department.
Regards
Vox
Vox Telecom's reply16 Apr 2023, 18:15
Official
Good day,
This will depend on tech rosters, schedules and availability.
We will, However communicate your request to the department.
Regards
Vox
This will depend on tech rosters, schedules and availability.
We will, However communicate your request to the department.
Regards
Vox
LS
Lynnwood S's updateReviewer Update
16 Apr 2023, 18:17Let's see when this will be resolved?? I won't hold my breathe
LS
Lynnwood S's update16 Apr 2023, 18:17
Reviewer Update
Let's see when this will be resolved?? I won't hold my breathe
Vox Telecom's replyOfficial
18 Apr 2023, 10:56Good day, Lynnwood
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after router has been reconfigured by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after router has been reconfigured by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards
Vox
Vox Telecom's reply18 Apr 2023, 10:56
Official
Good day, Lynnwood
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after router has been reconfigured by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after router has been reconfigured by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards
Vox