VOX - WORST ISP SERVICE EVER - LACK OF COMMUNICATION BAD MANAGEMENT - DISHONESTY

I have been a client with VOX for 3 years never had issues but it seems like they want to have clients but are not willing to assist at all with good services.

I have moved to a new premises where I have canceled my contract at my old residence and app**** for a new contract with VOX for my new residence on 28 June 2024.

Phillip Kemp assisted me with the quote for my new contract and my cancelation, I have accepted everything but two weeks later I still have no Fibre at my new premises, I have to contact them to get correspondence on my new instillation, just to get the "We will contact you via email" the last response received from them via email was 04 July 2024. I received mails from Vuma where they state they are trying to activate my line that is when I phoned VOX again explaining to them there is no box this is a new installation that should take place they said they will escalate it but was not done.

I have to contact them on a daily basis just to get no answer and no answer to when this will be resolved. I phoned the company that needs to do the instillation at my new premises just to find out that my "new order" was canceled as it was sent through as a "line activation" and not a "new installation"

I contacted VOX again explained to them the whole situation was told I need to speak to Phillip again as he made the mistake and need to send me a whole new quote etc. I cannot get a hold of him was informed he will contact me back on 09 July 2024 but did not receive a call nor email from him I phoned back two hours later just to hear he is on lunch he will contact me back, I was then transferred to a different department where I was told that the Project Manager will contact me back and will send ,me emails I am still waiting for feed back that I still did not receive with no answers yet.

I have phoned again yesterday and was told my order will be sent through as urgent and the Project manager will contact me but still no answer. I was then told they have sent the request through to Vuma to D-link the order so that they can prosses it again as a new installation.

This is the worst service I have ever experienced. They even made me pay for WIFI at the old premises where I no longer stay at, they cannot just move a line but have to reapply for a new contract just to struggle being informed that a new installation takes up to 48Hours but we are already on two weeks alter with no resolution to the situation and no WIFI at home and no answer.

VOX have the worst management as the Project Manager does not know how to communicate, Good example of your team is just as strong and good as the management.

I will also be reporting this to the Ombudsman as all other ISP can transfer the lines but not VOX. Hopefully Vox will get a new plan in motion as I know they will be losing a lot of clients that has been loyal to them. VOX must get new management systems in place and honesty with clients as I find it extremely bad to have to find out from the installation company what the hold up is on my order and not even from my ISP

Myself working in the Fibre industry word of mouth is the biggest form of adverti*****ts and business for any company to get clients with all the competition out there.