AS
Anne S
1 reviews | Active since Sept 2012
03 Mar 2025, 08:38
VOX , worst experience ever
I cancelled my fibre line with Vox with sufficient notice. My line has been cut since 1 March but Vox is refusing me to migrate to my new service provider until the 9th of March! I cancelled my service due to poor service delivery and awful customer service. Not attending to complaints timeously and shifting the blame to frogfoot. This is just the last F you to me as a client of over two years. Would not recommend
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 Mar 2025, 09:41Good day, Anne
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Mar 2025, 09:41
Official
Good day, Anne
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
AS
Anne S's updateReviewer Update
04 Mar 2025, 13:38No one has made contact me. You are holding me hostage. I demand feedback on why VOX is refusing me to migrate to the new supplier . I work from home and this is unacceptable.
AS
Anne S's update04 Mar 2025, 13:38
Reviewer Update
No one has made contact me. You are holding me hostage. I demand feedback on why VOX is refusing me to migrate to the new supplier . I work from home and this is unacceptable.
Vox Telecom's replyOfficial
05 Mar 2025, 10:47Good day, Anne
Thank you for your patience whilst this matter was being investigated.
The early link release has been approved.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
The early link release has been approved.
Regards
Vox
Vox Telecom's reply05 Mar 2025, 10:47
Official
Good day, Anne
Thank you for your patience whilst this matter was being investigated.
The early link release has been approved.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
The early link release has been approved.
Regards
Vox