VOX WORST CUSTOMER SERVICE EVER

I have had a very bad experience trying to cancel my subscription with Vox, talk about customer service absolutely nothing, needless to say the signal is bad from day 1. I tried calling from the 28th December to get the email address where i need to send my cancellation for end of January as i sold my house. No joy getting hold of them on the phone. I returned back from holiday on the 3rd & managed to find an email address on the net & emailed customer care to please contact me as i need to cancel my subscription, i only received a call today 6/01 telling me they will cancel but only end February because i need to give a month's notice. Explaining to them i have been phoning since 28th January to get an email address to send through my cancellation, due to them not answering my calls thinking maybe they are closed for the festive season, i then managed to get an customer care email address & sent the email requesting cancellation. Tried to explain my situation & both the ladies not interested in listening, just telling me or basically forcing me to subscribe with Vox again when i move to my new house i am still responsible paying until end February only if i reconnect with them will they credit me at the new house. Where is the customer service??? They are well aware it was December not my fault they didn't bother to call me back or answer the phones, i will not recommend Vox to anyone at all, the WORST SIGNAL EVER.... THE WORST CUSTOMER SERVICE EVER, i will not leave it here i will make sure everyone i know will cancel they're subscription with Vox