MN
Marinda N
1 reviews | Active since Oct 2021
18 Oct 2023, 18:54
Vox , worst customer service
VOX telecom worst company when it comes to customer service. For the last 3 days I phone many many many times sent mails as i was requssted to do , also with no feedback. I need to change my cell number to be able to receive OTP on customer portal to PAY my account. But the service I received is beyond bad. I've been sent from pillar to post between different agents, asking to PLEASE HOLD , some of the calls holding for 21 minutes with no one getting back to me. Surely it can't be that difficult. And all I want to do is to pay my account.
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Vox Telecom's replyOfficial
19 Oct 2023, 10:36Good day, Marinda N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the portal payment and updating of the phone number.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the portal payment and updating of the phone number.
Kind Regards,
Vox
Vox Telecom's reply19 Oct 2023, 10:36
Official
Good day, Marinda N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the portal payment and updating of the phone number.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the portal payment and updating of the phone number.
Kind Regards,
Vox