Vox- Worst Customer Experience

The worst customer experience I have ever had. I app**** for a fibre line a month before moving into a new house. There was already fibre in the area and termination point in the house but they never could activate the service even two weeks after I moved in. I called them over 30 times over two weeks and emailed them begging for service and even asked for management contact details. They don't commit to timeliness or call back. I wonder how they still hold on to some customers. I was extremely disappointed and eventually took out and LTE contract with another provider.