LW
Louis W
1 reviews | Active since Apr 2019
01 Mar 2024, 10:02
VOX - Worst Admin Ever. Will Cancel Fibre Even If You Don't Request For It
Probably the most *********** company that I have dealt with. They cancelled my fibre connection this morning without me even asking for the fibre to be cancelled. That after the manager ensured me that my account would not be cancelled. Yet ... here we are! Rather, get another ISP to assist with your fibre.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
01 Mar 2024, 10:29Good day, Louis W
Thank you for your post.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply01 Mar 2024, 10:29
Official
Good day, Louis W
Thank you for your post.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
LW
Louis W's updateReviewer Update
01 Mar 2024, 10:34I tried phoning the cancellation department just now (1 March 2024) and no one is picking up. What use would an email be? Accounts and billing option just drops the call. Goodness me!
LW
Louis W's update01 Mar 2024, 10:34
Reviewer Update
I tried phoning the cancellation department just now (1 March 2024) and no one is picking up. What use would an email be? Accounts and billing option just drops the call. Goodness me!
LW
Louis W's updateReviewer Update
02 Mar 2024, 09:57Thank you, Vox - after complaining on Hellopeter it seems like they got their act together. Fibre was restored (although it should never have been cancelled). Vox did however sort out the problem. Thank you.
LW
Louis W's update02 Mar 2024, 09:57
Reviewer Update
Thank you, Vox - after complaining on Hellopeter it seems like they got their act together. Fibre was restored (although it should never have been cancelled). Vox did however sort out the problem. Thank you.
Vox Telecom's replyOfficial
06 Mar 2024, 10:44Good day, Louis
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Mar 2024, 10:44
Official
Good day, Louis
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
LW
Louis W's updateReviewer Update
06 Mar 2024, 12:38 I can confirm that the fibre is active and that I received the router as well. Thank you for addressing my concern/problem I had. I'm still a customer of VOX :-)
LW
Louis W's update06 Mar 2024, 12:38
Reviewer Update
I can confirm that the fibre is active and that I received the router as well. Thank you for addressing my concern/problem I had. I'm still a customer of VOX :-)
Vox Telecom's replyOfficial
06 Mar 2024, 13:01Good day, Louis
Always a pleasure ! :)
Regards
Vox
Always a pleasure ! :)
Regards
Vox
Vox Telecom's reply06 Mar 2024, 13:01
Official
Good day, Louis
Always a pleasure ! :)
Regards
Vox
Always a pleasure ! :)
Regards
Vox