GN
Gregory N
1 reviews | Active since Jan 2018
31 Jan 2024, 07:16
Vox - worse than Telkom!
I moved to Vox fibre for my business as I was previously on LTE, which was unstable. The installation of the fibre took nearly 1 year and now I have less stability. Fibre works for 1 month and then drops. The issue is always the same (offsite - 3.8kms away) but every time it takes them longer and longer to respond. I can't run a business with no connectivity. Currently they haven't even responded to me. I get an automated response and then nothing. Don't waste your time with Vox!
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Vox Telecom's replyOfficial
31 Jan 2024, 07:43Good day, Gregory N
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply31 Jan 2024, 07:43
Official
Good day, Gregory N
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox