VOX Worse service in RSA

We have had endless issues with VOX customer service. We requested a termination of service for a fibre line for 30 September 24. Around 19 Sep we asked for termination to be moved to 31 October. Despite numerous emails and phone calls, the service was terminated on the 30 September. Trying to get the line reconnected has been an absolute nightmare with NO support from VOX. I would NOT recommend VOX. Their service has to be the worse there is. The real problem is that you cannot get through to senior management, so you are basically *****ed! We will never use VOX again, that's a guarantee!