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Jurgens T

1 reviews | Active since Nov 2015

18 Nov 2021, 21:45

Vox "world class telecom" seriously??

Worst service ever. Since 5 October 2021 up till today, 18 November 2021, they are struggling to sort out a problem with a year contract that apparently expired in four months time. Still not sorted. One @*#:!&$ answer after the other. No one can ever answer the question how a year contract expires in four months time. I dont even have words for such lazy people. Cannot even investigate properly.

0
Replies (7)
Vox Telecom
Vox Telecom's reply18 Nov 2021, 22:23
Official
Good day,  Jurgens. 

We have received your review, thank you. 

We were unable to locate your Vox Account nr with the details provided. Kindly provide us with your Vox Account nr so we may assist. 

Thank you in advance 
Vox 

Best regards,

Vox Telecom
Vox Telecom's reply18 Nov 2021, 22:24
Official
Good day,  Jurgens. 

Thank you for your review. 

We have sent you a separate message to obtain more details about your complaint so we may assist.

Kind Regards, 
Vox 

Best regards,

JT
Jurgens T's update19 Nov 2021, 13:38
Reviewer Update
I am sorry to say that if this is the type of attitude Vox have then I am sorry to say Vox will not last long.  I trying to get hold of the account manager Raymond.  Nobody know who he is.  Eventually I get transferred to him but he does no even answer the phone.  I was informed last night that he will sort the issue out first thing this morning.  He will phone me early this morning but nothing.  All I get is a bunch of lies and lies this entire week.  It will not even help to complain here because nothing will be done in any case.  After 45 days and not one single thing changed.  No feedback for Vox.
AFR0084
Vox Telecom
Vox Telecom's reply19 Nov 2021, 13:56
Official
Hi Jurgens,

We do apologise for any inconvenience caused , We do not pick up an account with  AFR0084 .
We also have more that one Raymond working for Vox, do you perhaps have a surname? 

Regards 
Vox 

Best regards,

JT
Jurgens T's update19 Nov 2021, 14:45
Reviewer Update
AFR00084
JT
Jurgens T's update19 Nov 2021, 14:47
Reviewer Update
Raymond Woolles

Vox Telecom
Vox Telecom's reply19 Nov 2021, 14:58
Official
Good day  Jurgens T   

Thank you for your enquiry. 
 
Kindly note that we have escalated your enquiry. 
 
We will investigate the matter and provide feedback to you soonest. 
 
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. 
 
Kind Regards, 
 Vox 

Best regards,