Vox - World Class Internet MY ASS!!!

Hi recently moved into my new house in Modderfontien JHB which is fibre ready etc..contacted vox on the 30th of July 2019 to proceed with my order. It took us 8 working day for these people to finalize our documentation and also requested ridiculous supporting documents such as marriage certs and Proof of address??? How must i produce a Proof of address when i have been occupying the place for 1 week? I don't even have a water and lights bill yet or anything!PLS!

Finally the documentation when through and 2 days later we had Metro Fibre install their ONT unit.( Great service from Metro). The following day we received our username and password from vox. I already had a fibre router ready and waiting for this password.

Long story short, the username and password didn't work. I informed vox technical department that there is a problem here and that they need to look it this issue asap. They assured me if all green lights are all stable on the ONT then it "MUST" be working. I have fought with them and informed them that i'm technologically orientated and have done this many times and guarantee that is not me and must be an issue on there side.

Finally they send a technician out to my house which confirmed that there's a issues here but tell me that its a "Back Haul" on Metro Fibre side. I phoned Metro myself and they say its not possible and the issue lies with Vox ???

I have gone through to complaints at vox and are in contact with Ettienne Bruwer which by the way forgot to mute his phone when my wife called for an update and he loudly stated in the background " i told this woman the update already man!"

Are these the people being employed by vox?? Disgusting!

Do date i have had no feedback besides vox blaming Metro and Metro blaming Vox! Please help me, i have never been so challenge with ******* service in all my life!!!