Vox won't release my line

Item: Vox Telecom
Rating: 1
Author: Thandeka L

I cancelled my subscription with Vox on May 6, 2021 & was told my cancellation will be effective on June 30, 2021. Fast forward to June 30, 2021... my subscription was indeed cancelled however, my new service provider is unable to activate my line because Vox says my line will only be released by them on July 31, 2021. This means that I will not have internet connection for a whole month & I'm working from home.

I do not understand why I need to wait another month before my line is released by Vox because it is not as if they are still providing me with internet access. I have called Vox numerous times but no one is able to assist me.

I am beyond frustrated.

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

05 Jul 2021, 11:04

Good day, Thandeka L

Thank you for your post.

Kindly note that the details of your complaint has been sent to the Project Management team to assist.

We will investigate the details of your complaint and provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply05 Jul 2021, 11:04

Official

Thandeka L's updateReviewer Update

05 Jul 2021, 11:11

Hi,

When can I expect feedback from your Project Management team? Surely there is a turnaround time???

Regards,

Thandeka L's update05 Jul 2021, 11:11

Reviewer Update

Hi,

When can I expect feedback from your Project Management team? Surely there is a turnaround time???

Regards,

Vox Telecom's replyOfficial

06 Jul 2021, 17:02

Good day Thandeka L

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the line has been released.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply06 Jul 2021, 17:02

Official