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Hunter S

1 reviews | Active since Dec 2022

20 Dec 2022, 10:34

Vox won't help

Been phoning them using R150 airtime each time to solve the problem with my unstable internet with no help and them just blaming everything else but the problem is with them I'm at the point where I would rather take my business somewhere else

0
Replies (4)
Vox Telecom
Vox Telecom's reply20 Dec 2022, 11:07
Official
Good day , Hunter S

 Thank you for entrusting us with your service request.

 Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
 
 Kindly provide us with your Vox Account number in order for us to assist accordingly.

Thank you in advance
Vox

Best regards,

HS
Hunter S's update20 Dec 2022, 11:12
Reviewer Update
If you guys had phoned me back yesterday after you took my R150 airtime you would have had my account details but you don't care to help you only care for the money
Vox Telecom
Vox Telecom's reply20 Dec 2022, 14:54
Official
 Good day ,  Hunter S
 
Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details provided.

Please provide your account details in order for us to assist accordigly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards,
Vox

Best regards,

HS
Hunter S's update20 Dec 2022, 15:00
Reviewer Update
And there you have it South Africa vox doesn't care to help customers they only care about the money be sure to get a call from me canceling my line