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timothy.ramathula timothy.ramathula

1 reviews | Active since Dec 2016

13 Dec 2016, 10:10

Vox - Wireless Fatpipe - Waiting since the 23/11/2016 - They just don't care about customers - PATHETIC service

<p>App**** on the 23/11/2016 - Been waiting since then for a site inspection/installation.</p> <p>Just been receiving BS excuses about delays.</p> <p>Noone has a clue whats happening there - 4 weeks later and noone can even provide dates for or an inspection/installation.</p> <p> </p> <p>Multiple emails to the sales consultant, ********** Executive team - NOTHING happening ...</p> <p>This morning i sent an sms to James Smith (Head:Sales) - NOTHING happening ...</p> <p> </p> <p>Seems like a lost cause ... Vox customer service - A non existent joke ... Any service would be appreciated .</p> <p> </p> <p> </p>

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Replies (3)
Vox Telecom
Vox Telecom's reply13 Dec 2016, 10:25
Official

Good day Timothy, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom

Vox Telecom
Vox Telecom's reply14 Dec 2016, 15:17
Official

Good day Timothy,

As per feedback, the upstream service provider will only be able to attend the installation in January 2017.

One of our agents will be following up on the installation and keeping you up to date.

We apologise for the inconvenience caused.

Regards,

Vox Telecom.

Vox Telecom
Vox Telecom's reply21 Dec 2016, 10:35
Official

Good day Timothy,

As per feedback received from the upstream service provider, there is no line of sight - thus the order will be cancelled.

The Sales agent will be in contact with you with alternative options.

Regards,

Vox Telecom.