MS
Martiens S
1 reviews | Active since Oct 2021
05 Jun 2025, 09:48
Vox will **** you where ever they can
Have been a loyal customer for 5 years. I asked to move to a new address using the same wifi supplier. Now they change me cancellation fees after paying them the monthly fees. And they suspended my account.
Never again stay far away from Vox
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Jun 2025, 10:10Good day, Martiens
Thank you for the review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
An email with detailed explanation was sent to you 29th of May 2025, the account is not suspended.
Regards
Vox
Thank you for the review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
An email with detailed explanation was sent to you 29th of May 2025, the account is not suspended.
Regards
Vox
Vox Telecom's reply05 Jun 2025, 10:10
Official
Good day, Martiens
Thank you for the review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
An email with detailed explanation was sent to you 29th of May 2025, the account is not suspended.
Regards
Vox
Thank you for the review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
An email with detailed explanation was sent to you 29th of May 2025, the account is not suspended.
Regards
Vox
MS
Martiens S's updateReviewer Update
05 Jun 2025, 10:16Never again vox can go to hell. You are not serious about keeping customers that you have for more that 5 years happy.
I don't recommend using any of vox services
I don't recommend using any of vox services
MS
Martiens S's update05 Jun 2025, 10:16
Reviewer Update
Never again vox can go to hell. You are not serious about keeping customers that you have for more that 5 years happy.
I don't recommend using any of vox services
I don't recommend using any of vox services