KM
Karabo M

1 reviews | Active since Oct 2015

11 May 2023, 09:11

Vox will overcharge you and suspend your account if you do not pay for the overcharge.

I was overcharged and refused to pay for the account. They suspended my account and insisted I have to pay the suspension period as well despite them making a correction on their side that took a month. I asked to cancel the contract and return their items and I had no response. All this happened under 2 months. I emailed them and they never rep****.

0
Replies (2)
Vox Telecom
Vox Telecom's reply11 May 2023, 09:46
Official
Good day, Karabo 

Thank you for your review.

Please note that the details of your complaint has been sent to the debtors team for assistance. 

We will make contact with you directly to assist with your complaint. 

Kind Regards, 

Vox  
Vox Telecom
Vox Telecom's reply18 May 2023, 10:05
Official
Good day, Karabo 

Thank you for your patience whilst this matter was being investigated. 

Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 

 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 

 Kind Regards, 
 Vox