Hellopeter
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1 reviews | Active since May 2016

16 May 2016, 14:20

VOX will not stop debiting me after almost 2 and a half years

<p>VOX Telecom have billed me an amount of R98.99 per month for almost two and a half years even though I have sent multiple emails and have phone countless times to ask for the debit order to be cancelled. This amounts close to R2570 - I am paying for a service I do not want or need.<br /><br />I cannot recommend VOX to anyone.</p>

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Replies (3)
Vox Telecom
Vox Telecom's reply16 May 2016, 14:28
Official
Good day Patrick, Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly. Regards, Vox Telecom
Vox Telecom
Vox Telecom's reply17 May 2016, 06:30
Official
Good day Patrick, We have received your complaint on HelloPeter. However, we are unable to trace an account. Can you please supply me with your Vox Account number, or the reference number for Vox Telecom provided on your bank statement? Looking forward to hearing from you. Thank you. Regards, Vox Telecom
Vox Telecom
Vox Telecom's reply17 May 2016, 13:39
Official

Good day Patrick, we have allocated your account and contacted you regarding above query. As per telephonic conversation we have cancelled all your services with immediate effect and you are aware the no credits will be passed. We have also assured you that we will not debit your account any further. Your request has been resolved.

Regards

Vox Telecom