VOX will make you pay for their mistakes - don't ever use them

I received absolutely terrible, unacceptable and unfair treatment and service from VOX and they made me pay for a mistake THEY made. They put off our wifi line by mistake because they had the addresses wrong. Thus, they never got my consent to put it off, no communication from me, no signature, nothing. As a result, we were without wifi for 5 days during which we constantly phoned their call centre, we managed to get individual team members' numbers and email addresses and made contact with them and no one ever phoned me back.

I work from home and had to work on data for 3 full days and also had to write a 6 hour exam during those 5 days on data. We've made them aware that we expect reimbur*****t for all the data and airtime we spent during this time and no one from client service, none of the individuals we spoke to or emailed, NO ONE, has followed up with us or addressed our complaint. We have not been reimbursed for any of this and it is about much more than an inconvenience - we are paying for a mistake they made and they couldn't care less.

Absolutely terrible, useless and unhelpful service. Everyone tries to shift the blame to someone or something else and makes it my problem to follow up with them, call them, email them, etc.

It has been almost three weeks now and they have done nothing.

Don't ever use VOX.