VOX Wifi suppliers WELKOM Free State

Item: Vox Telecom
Rating: 1

No service POOR installation, cables hanging everywhere. Special month 1 free installation (probable the reason for the poor workmanship) pay for 100/100 line and receive 200/200 line for 1 month if you luck you will get 60 on download and 72 upload.

Emails and complaints don't even get read follow up mails also ignored.

Claw back clause of R2500 if you cancel within the first 12 months!! How is this month to month subscription you can cancel any time you like treatment? They are not upholding their end of the contract why should I adhere to the claw back if I cancel.

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

27 Oct 2022, 17:06

Good day, Helen V

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply27 Oct 2022, 17:06

Official

's updateReviewer Update

27 Oct 2022, 18:44

Please inform the support team to read and respond on my emails or phone me during office hours on ***

's update27 Oct 2022, 18:44

Reviewer Update

Please inform the support team to read and respond on my emails or phone me during office hours on ***

Vox Telecom's replyOfficial

04 Nov 2022, 08:17

Good day, Helen V

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved and the onsite support team assisted with adjustments to original installation.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply04 Nov 2022, 08:17

Official