JR
Janine R
1 reviews | Active since Jun 2023
03 Jun 2025, 13:32
Vox wifi letdown
Over a month ago i informed Vox I was moving and needed wifi to be activated on 01 ajune at my new address so I can work. No work = no pay.. my wifi is still not on and no one knows what the issue is. Plus they forgot to send me a new router. So they are now trying to use the old router. Unsuccessful. Really shoddy service to someone who has been with them for 2 and half years
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
03 Jun 2025, 14:33Good day, Janine R
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Jun 2025, 14:33
Official
Good day, Janine R
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Jun 2025, 13:14Good day, Janine R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved after the router were reconfigured.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved after the router were reconfigured.
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2025, 13:14
Official
Good day, Janine R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved after the router were reconfigured.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved after the router were reconfigured.
Kind Regards,
Vox