HS
Hopalong S
1 reviews | Active since Mar 2009
09 Oct 2024, 19:06
Vox, what Vox dont seem to care and is worst ISP in my opinion
Absolutely shocking service from VOX.
For days now I have tried unsuccesfully to get Vox to connect my fibre, but yhey can not get it done.
I have a fibre point in my premises, its a simple connect and configure install. But together with Vumatel they can not get their act together.
Endless phone calls, emails and whatsup chat queries just generate repettitive answers wkth no active action following.
Impossible to speak to project managers and management intervention seems impossible
Absolutely disgusting setvice, amd your competitors must be smiling as we run away from Vox to find a OSP provider that can actually deliver on their promises
Helpful (0)
Replies (2)0
Replies (2)Vox Telecom's replyOfficial
09 Oct 2024, 19:20Good day Hopalong
Thank you for your post.
Kindly note that the details of your complaint has been sent to Project Management team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply09 Oct 2024, 19:20
Official
Good day Hopalong
Thank you for your post.
Kindly note that the details of your complaint has been sent to Project Management team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Oct 2024, 08:59Good day Hopalong
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the ONT installation has been completed.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the ONT installation has been completed.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Oct 2024, 08:59
Official
Good day Hopalong
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the ONT installation has been completed.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the ONT installation has been completed.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
