VOX we're not off to a great start!

I was assured that when I cancelled my current provider, when fibre was installed in our area, that the simultaneous connection to VOX would take place. That didn't happen and whilst VOX cannot be blamed entirely for this, once the fibre company sorted out their side of the process, it has been an uphill battle to get any kind of commitment from VOX on getting my service activated. If it were not for the fact that my daughter and I continually harassed the staff at VOX, nothing would get done. Their apathy and lack of any sense of urgency together with no willingness to assist have caused untold frustration and the reliance that has been placed on individuals actioning emails so that things progress has to be the most inefficient way of ensuring efficient workflow. The fibre company has signed off and has emailed VOX as such. When following up we were advised that it has been sent through to the "next stage" and that it will take 48 hours to schedule an installation. Again, all on email....... VOX, I hope that this is not indicative of the level of service we can expect to receive going forward? This relationship has really not started well.