Vox went out of their way to help us

<p>I gave notice to cancel my fibre service with Vox as I am leaving the country soon, and were planning on moving out of our flat a bit before that. After it turned out that we had to stay in our flat for another few weeks, I had to uncancel my account. With fibre this is not straight forward as the ISP (Vox in this case) has to bear extra reconnection costs that are usually passed onto the customer. Vox did not impose this cost on me and although it was clearly a very difficult task for them, they went out of their way to sort my account out so that not only would I have service in August as I needed, but I hardly even experienced any downtime. The agent who assisted me, Jp Du Plessis, managed to do all this in 48 hours. He even took the time to call me to follow up and ensure that our service was working as expected.</p> <p> </p> <p>I would honestly recommend Vox out of all the ISP's in SA. Besides this their service has been exceptional and my fibre is not shaped or throttled not matter if I'm streaming, downloading or playing games.</p> <p> </p> <p> </p>