LB
Lise B
1 reviews | Active since Feb 2023
20 Feb 2023, 19:02
Vox went and activate my line after I cancelled it
This is super annoying!!! After I cancelled my order before the Fibre was life in our Complex you guys phoned me to cancel my order right, so there must be no ISP on the unit I'm staying in, but yet VOX went and activate the line after I cancelled it... Phones keep on ringing no direct line to go to. I can not deal with this.
Helpful (0)
Replies (5)0
Replies (5)LB
Lise B's updateReviewer Update
21 Feb 2023, 11:14Yet again no communication. No response from my last reply and no email with the cancellation letter. I wouldn't recommend your services to anyone...
LB
Lise B's update21 Feb 2023, 11:14
Reviewer Update
Yet again no communication. No response from my last reply and no email with the cancellation letter. I wouldn't recommend your services to anyone...
Vox Telecom's replyOfficial
21 Feb 2023, 13:41Good day, Lise B
Thank you for your reply
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your reply
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply21 Feb 2023, 13:41
Official
Good day, Lise B
Thank you for your reply
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your reply
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
27 Feb 2023, 08:20Good day, Lise B
Thank you for your patience whilst this matter was being investigated.
We received confimation that service cancellation has been confirmed,
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We received confimation that service cancellation has been confirmed,
Regards
Vox
Vox Telecom's reply27 Feb 2023, 08:20
Official
Good day, Lise B
Thank you for your patience whilst this matter was being investigated.
We received confimation that service cancellation has been confirmed,
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We received confimation that service cancellation has been confirmed,
Regards
Vox
LB
Lise B's updateReviewer Update
01 Mar 2023, 11:52According to Vumatel my services has not been cancelled with you guys, this needs to be sorted, would someone just phone me regarding this situation. ***
LB
Lise B's update01 Mar 2023, 11:52
Reviewer Update
According to Vumatel my services has not been cancelled with you guys, this needs to be sorted, would someone just phone me regarding this situation. ***
Vox Telecom's replyOfficial
02 Mar 2023, 12:05Good day, Lise B
We received confirmation from Vumatel that the order has been cancelled.
Regards
Vox
We received confirmation from Vumatel that the order has been cancelled.
Regards
Vox
Vox Telecom's reply02 Mar 2023, 12:05
Official
Good day, Lise B
We received confirmation from Vumatel that the order has been cancelled.
Regards
Vox
We received confirmation from Vumatel that the order has been cancelled.
Regards
Vox